TERMS OF SERVICE & PRIVACY POLICY

Divo Ceramica is committed to safeguarding customers’ private information. Please read the “Terms of Service & Privacy Policy” below to better understand our commitments to respecting and protecting the rights of visitors.

Collection of Personal Information

Purpose of Information Collection
The information collected through divoceramica.vn helps us to:

• Support customers while using the website.
• Answer customer inquiries.
• Provide you with the latest updates from Divo.
• Conduct customer surveys.
• Carry out promotional activities related to Divo Ceramica’s products and services.

Methods of Information Collection

Information provided directly by customers:

• When customers request a quotation or catalog, we may ask for certain personal details such as full name, phone number, and personal email.
• If customers purchase products or services, we may request transaction-related information, such as financial details (bank account number, debit/credit card number) to facilitate payment with banks. In some cases, we may request additional information or ask further questions to help verify customer identity. All declared information must be accurate and lawful. Divo Ceramica is not responsible for any legal issues related to false declarations.

Information from third-party sources:

• We may receive customer information from third parties, including verification services when connecting with partners at the customer’s request or to enhance customer convenience. We may also receive information when customers choose to connect with third-party services.

Use of Personal Information

We may use the information collected for the following purposes:

• To provide the services or features requested by customers.
• For advertising, such as delivering targeted ads, sponsored content, and promotions.
• To evaluate and analyze our markets, customers, products, and services (including collecting feedback and conducting surveys).
• To improve and develop new products and services.

Divo Ceramica collects and uses customer information appropriately and in full compliance with this Privacy Policy. When necessary, we may contact customers directly via mail/email, order confirmations, thank-you letters, technical or security updates. Customers may also receive periodic emails about new products, services, and upcoming Divo Ceramica events.

Sharing of Personal Information

We will not disclose customer information to third parties for their independent business or marketing purposes without customer consent. However, we may disclose information to:

• Business partners: Trusted partners who may use customer information to provide requested services. These entities are not permitted to use personal data for marketing without customer consent.
• Service providers: Companies that provide services on our behalf, such as payment processors or email/SMS distributors. These entities are restricted from using customer information for purposes beyond service provision.

In certain legal situations, we may disclose information to:

• Comply with applicable laws, regulations, or legal processes, and/or requests from competent authorities.
• Detect, prevent, or otherwise address fraud, security, or technical issues.
• Protect the rights, property, or safety of Divo Ceramica, our partners, users, or the public as required or permitted by law.
• Other parties with customer consent or as directed by the customer.

Beyond the disclosures described in this policy, we may share customer information with third parties when customers agree to or request such sharing.

Links to Other Websites and Services

Our services may contain links to third-party websites and services that are beyond our control. We are not responsible for the safety or security of any information collected by these sites or services. You should exercise caution and review the privacy policies applicable to any third-party websites or services you use.

Data Retention

We take reasonable steps to ensure that customer information is stored only for as long as necessary for the purposes for which it was collected, as requested by customers, or as required by applicable law.

Protection of Personal Information

By submitting your personal information to us, you agree to the terms outlined above. Divo is committed to protecting your personal data by all possible means. We also recommend that you safeguard your passwords and avoid sharing them with others. When using a shared computer, be sure to log out and close all open website windows.

Policy Changes

• We may modify the content of this page without prior notice to align with Divo Ceramica’s needs and customer feedback. When updates are made, the “Last Updated” date below will be revised.
• This Privacy Policy applies only to divoceramica.vn and does not include third parties that advertise or link on our website. We encourage you to carefully review the safety and privacy policies of third-party websites before providing personal information. We are not responsible for the content or legality of third-party websites.
• By continuing to use our website after changes are made, you acknowledge, agree to comply with, and trust these revisions. Therefore, we recommend reviewing this page before accessing other content on the website and reading the privacy policies of each site you visit.

Contact Information

We welcome your feedback, contact, and comments regarding this Privacy Policy. If you have any questions, please contact us:

• Hotline: (+84) 326 131313
• Email: dv@divoceramica.com